Refunds
Effective date: October 11, 2026
This Refund Policy explains when and how Codenova, LLC ("PDFFormly", "we") refunds purchases made on https://pdfformly.com. It is part of our Terms of Service.
1. Try before you pay
Filling in and previewing forms is free, so you can check a form before buying. You only pay to download, print or email a completed PDF, or for a subscription.
2. Refunds within 30 days
You can ask for a refund within 30 days of:
- a single-document purchase, or
- the first payment of a subscription (monthly or yearly).
Each request is reviewed by our support team. We may decline requests that show signs of abuse, for example repeated purchases and refunds or heavy use of a plan before asking for a refund.
3. Renewals
Subscription renewals are not automatically refundable. You can cancel at any time in your account under Plan and billing to stop the next renewal; you keep access until the end of the period you have paid for. If a renewal charge was unexpected, contact us and we will review it.
4. How to ask for a refund
Email [email protected] from the address on your account, or use the contact form, and include the date of the purchase and a short reason. We aim to reply within a few business days.
5. How refunds are paid
Approved refunds are issued through Stripe to the original payment method. When a refund is issued, access bought with that payment ends: a refunded document becomes locked for download again, and when we refund a subscription payment we also cancel that subscription. The time for the money to appear depends on your bank or card issuer.
6. Disputes and chargebacks
If something is wrong with a charge, please contact us first; we can usually fix it faster than a card dispute.
7. Your legal rights
This policy does not affect any rights you have under the consumer protection laws that apply to you.
8. Contact
Codenova, LLC
30 N Gould St, STE R
Sheridan, Wyoming 82801
United States
Email: [email protected]